What I do
I turn ambiguity into a delivery path.
Business outcome → technical discovery → recommendation + trade-off → cross-functional handoffs → QA/UAT → launch → client adoption → optimization.
← portfolio
Recruiter brief · ~90 seconds
The shortest useful version.
Senior Account Manager at Vigorate, focused on technical project and program delivery across enterprise CRM, lifecycle marketing and customer data. I coordinate requirements, specialist handoffs, release decisions and client adoption.
20+concurrent enterprise workstreams managed each quarter
200M+annual email, SMS/MMS and push sends supported across programs
Scope → launchrequirements, dependencies, QA/UAT, release decisions and operating handoffs
Where I fit
Technical delivery at the customer / platform boundary.
Technical Project / Program Management · Technical Account / Solutions · CRM / Customer Technology.
What I know how to reason about
Systems, not just schedules.
Identity, data authority, consent, APIs, SQL-based validation, real-time vs batch, failure behavior, release readiness, monitoring and operating ownership.
How I work with specialists
Own the outcome without pretending to own every implementation detail.
I own problem framing, requirements, dependencies, decisions, handoffs, validation, client communication and rollout. Engineering / platform specialists own production implementation where appropriate.
Four proofs
Open the signal you care about.
The longer portfolio exists only if you want the evidence behind the headline.
The 80% Drop
Trace an apparent CRM collapse across browser, forms, Salesforce, consent, identity and attribution.
Making 200 Million Messages Boring
Operating model, launch judgment, handoffs, UAT and post-launch ownership at high volume.
The Bill That Couldn’t Go Missing
Source data, file processing, imports, exceptions, recovery and observability.
Waypoint Lab
Fictional architecture exercise with 18 runnable scenarios, inspectable source and deterministic results.